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Complete Satisfaction

 

Security & Privacy

At No1 Golf Shop we are committed to protecting your privacy and use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998) and in agreement with the Privacy and Electronic Communications (EC Directive) Regulations 2003.

We will collect information about you for three reasons:

· To process your order
· To provide an efficient service
· To provide you with future offers and promotions (exclusively from No1GolfShop)

We will always give you the option of refusing promotions and have a strict policy against the use of Spam email (malicious marketing mail).

The types of information we will collect about you will include:

Personal Details

  • Name
  • Email Address
  • Telephone Number
  • Fax Number (optional)

Address Details

  • Full U.K. Postal address

Payment Details

  • Credit / Debit card details which will include: card number, start / expiry dates, CVC security code and any issue number

All the information that we hold will be held surely at all times and will not be held any longer than is necessary. It will also be up to date and you will have the right to see all the information we have concerning you, by contacting us.

In some cases we may need to share some of your information with third parties, eg. Delivery companies or credit card companies, in relation to your order or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

Cookies

To improve our service to you and assess our advertising effectiveness we may use technology to track patterns of users to our site. This is achieved by the use of a “cookie.” A cookie is a simple text file which contains information about your interaction with a specific website, and cannot be read by any other site apart from the one which created it. Cookies do not include information such as credit card details or delivery addresses. We use both session cookies and permanent cookies. Session cookies exist only while you are at our site, but permanent cookies last from one visit to the next. You may refuse our permanent cookies, which we use to measure traffic patterns. However, if you choose not to accept session cookies you will not be able to use this website, since basic features such as the shopping basket cannot operate securely without them.

If you have any questions regarding cookies please contact rob@no1golfshop.co.uk

Cancelling an Order

You have the right to cancel your contract at any point of the order process. To cancel an order email cancellations@no1golfshop.co.uk Please include the following information:

· Order Number (Refer to Confirmation Email)
· Description and quantity of item(s) on the cancellation
· Reason(s) for cancelling

Please note that cancellation of “special orders” may be subject to a cancellation and/or restocking fee. This information, if applicable, will be provided in your order confirmation.

Returns

Here at No1 golf shop we understand that the majority of customers will be more than satisfied with their product and service, however, on rare occasions it may become necessary for product to be returned. Our returns policy enables you to have peace of mind when placing an order with us. Goods are classed as requiring a “return authorisation” once you have signed for delivery of them. Should you need to return product, email returns@no1golfshop.co.uk Please include the following information:

· Order Number (Refer to Confirmation Email)
· Description and quantity of item(s) on the return
· Reason(s) for returning

You will be provided with a Return Authorisation (RA) number and return address. Both the RA number and return address should be clearly written on the package, ready for collection. We shall arrange collection of the product for you.

Goods can be returned for one of the following reasons:

  • You no longer want the item(s)
  • The goods are faulty
  • The goods are not what you ordered

Conditions apply, depending on your reason for returning product:

Item(s) No Longer Wanted

  1. The item(s) must be returned unused
  2. The cost of the return is at your own expense
  3. Valid for a period of 30 days after date of order confirmation (date on email)
  4. Exchange only available

Faulty Goods

  1. The cost of return will be refunded once proof of cost has been received by post
  2. Due to the fact that goods can be faulty on initial inspection, or may become faulty over a given time this policy has no expiry date. However, you are restricted to the applicable manufacturers warranty
  3. Goods outside this period will not be accepted
  4. Exchange or full refund available

Goods Not What Ordered

  1. The item(s) must be returned unused
  2. The cost of the return will be arranged and settled at our expense
  3. Notification must be made within 3 working days of receipt
  4. Exchange or full refund available

Getting In Touch

Your convenience is important to us. You can contact us in person, by email, telephone or post.

Company Address

Our company address is:

No1 Golf Shop
Stone Driving Range

Cold Norton
Stone
Staffordshire
ST15 0NS

Customer Services

At No1 Golf shop we aim to provide a high level of customer service. All enquiries are made through email. You can contact us at anytime and we promise to respond as soon as possible. Please refer to the information below for more details.

Email Addresses

You can contact several departments by email, depending on you query or request:

All Enquiries - rob@no1golfshop.co.uk

Returns - returns@no1golfshop.co.uk